Growth Executive

We’re looking for a Growth Executive who goes beyond handling support tickets. This role is for someone who understands people, enjoys building relationships, and is committed to delivering exceptional customer experiences. You will interact with customers across calls, WhatsApp, Instagram, and web chat - not just to solve problems, but to understand their needs, anticipate concerns, and support long-term satisfaction and loyalty.

Details:

• Employment Type: Regular, Full-Time
  
• Shift: General
  
• Salary: ₹14,000 Gross
  
• Travel: Not Required
  
• Vacancy: 1 position
  
• Location: Medavakkam
  

Key Responsibilities

• Understand customer psychology and build meaningful relationships through empathetic, value-driven conversations beyond surface-level support.
• Handle customers with care, building lasting rapport and trust across various personal and digital touchpoints.
• Identify reasons for dropouts by listening closely and converting insights into actionable strategies that drive customer retention.
• Engage comfortably with diverse customer profiles, adapting communication and approach accordingly.
• Engage actively across platforms like calls, WhatsApp, Instagram, and web chat to offer timely, polite, and personalized assistance.
• Anticipate customer needs and proactively address issues or concerns ensuring a smooth and satisfying experience.
• Champion customer satisfaction by going the extra mile in every interaction, aiming to build trust, value, and long-term loyalty.

Requirements

• Qualification: Any Degree

• Experience: 0–1

• Languages: English, Tamil – Read/Write/Speak.

• Skills:

  • Strong communication and interpersonal skills.
  • Empathy and active listening ability.
  • Ability to multitask and manage conversations across platforms.
  • Fast typing and basic proficiency in MS Excel and Word.
  • Ability to work under pressure and meet deadlines.

• Preferred Attributes:

  • Passionate about customer interaction.
  • Willing to learn, adapt, and grow with the team.
  • Positive attitude and a problem-solving mindset.

Preferred Candidate:

• Gender: Female preferred, but male candidates are also encouraged to apply.
• Personality Fit: Someone who sees customer conversations as a two-way relationship, not just a support task.