The Customer Support Executive will manage customer interactions, provide timely responses to queries, and maintain high standards of customer service. This role involves handling calls, social media messages, and web chats, ensuring smooth communication and resolution of customer issues.
Details:
- Employment Type: Regular, Full-Time
- Shift: General
- Salary: ₹12,000–₹15,000
- Travel: Not Required
- Vacancy: 1 position
- Location: Nethapakkam
Key Responsibilities
- Address customer queries through calls, WhatsApp, Instagram, and web chat promptly and politely.
- Follow up with teams or dealers to ensure sample delivery and convert leads into regular customers.
- Ensure timely delivery of customer orders and attend to customer queries and feedback calls related to:
- Address or phone number changes.
- Milk disputes, spoilage, and quality issues.
- Delivery, payment, and refund-related queries.
- Empty bottle collections and bottle breakage refunds.
- Account closure or wallet refunds.
- Respond to missed calls and feedback within 24 hours and maintain an issue tracker in Excel.
- Update the Milk Meter on the company website daily.
- Begin and end chats with proper greetings and respond to web chat queries within 5 minutes.
- Handle customer interactions patiently, avoiding prolonged holds or abrupt disconnections.
Requirements
- Qualification: Any Degree
- Experience: 0–1 year in customer service roles (career gaps acceptable)
- Skills:
- Strong oral and written communication in English & Tamil (Read/Write/Speak)
- Proficiency in MS Office (Word, Excel) and fast typing skills.
- Calm, patient, and polite demeanor for handling customer interactions.
- Gender Criteria: Preferably Male. Female candidates also welcome.
